Locker return service
Industry
Logistics
Team setup
2 developer + 1 designer
Timeline
1 month
Problem to solve
At the rieker-eshop.hu customers can return the products for free. They request a return and rieker-eshop.hu sends a courier for the parcel, which usually picks up the package at the customer’s home. Although this is convenient, there are customers who prefer not to wait for the currier at home.
Challenge
From early 2024 GLS offers a “locker return service”. With that, customers can choose one of the 1500+ GLS Lockers in Hungary to drop off their parcel. To make this service available for the customers we had to be able to order this new type of delivery from GLS, and prepare a smooth customer journey with the corresponding implementation.
Outcome
As one of the first customers, we integrated with GLS and started utilizing their new service. We also changed the “request a return” flow within the rieker-eshop application - so now customers can easily order a return via lockers.
Locker return service
Industry
Logistics
Team setup
2 developer + 1 designer
Timeline
1 month
Problem to solve
At the rieker-eshop.hu customers can return the products for free. They request a return and rieker-eshop.hu sends a courier for the parcel, which usually picks up the package at the customer’s home. Although this is convenient, there are customers who prefer not to wait for the currier at home.
Challenge
From early 2024 GLS offers a “locker return service”. With that, customers can choose one of the 1500+ GLS Lockers in Hungary to drop off their parcel. To make this service available for the customers we had to be able to order this new type of delivery from GLS, and prepare a smooth customer journey with the corresponding implementation.
Outcome
As one of the first customers, we integrated with GLS and started utilizing their new service. We also changed the “request a return” flow within the rieker-eshop application - so now customers can easily order a return via lockers.
Locker return service
Industry
Logistics
Team setup
2 developer + 1 designer
Timeline
1 month
Problem to solve
At the rieker-eshop.hu customers can return the products for free. They request a return and rieker-eshop.hu sends a courier for the parcel, which usually picks up the package at the customer’s home. Although this is convenient, there are customers who prefer not to wait for the currier at home.
Challenge
From early 2024 GLS offers a “locker return service”. With that, customers can choose one of the 1500+ GLS Lockers in Hungary to drop off their parcel. To make this service available for the customers we had to be able to order this new type of delivery from GLS, and prepare a smooth customer journey with the corresponding implementation.
Outcome
As one of the first customers, we integrated with GLS and started utilizing their new service. We also changed the “request a return” flow within the rieker-eshop application - so now customers can easily order a return via lockers.
Locker return service
Industry
Logistics
Team setup
2 developer + 1 designer
Timeline
1 month
Problem to solve
At the rieker-eshop.hu customers can return the products for free. They request a return and rieker-eshop.hu sends a courier for the parcel, which usually picks up the package at the customer’s home. Although this is convenient, there are customers who prefer not to wait for the currier at home.
Challenge
From early 2024 GLS offers a “locker return service”. With that, customers can choose one of the 1500+ GLS Lockers in Hungary to drop off their parcel. To make this service available for the customers we had to be able to order this new type of delivery from GLS, and prepare a smooth customer journey with the corresponding implementation.
Outcome
As one of the first customers, we integrated with GLS and started utilizing their new service. We also changed the “request a return” flow within the rieker-eshop application - so now customers can easily order a return via lockers.
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Find more of our successes and learn about our processes!
Browse more of our successes
Find more of our successes and learn about our processes!
Browse more of our successes
Find more of our successes and learn about our processes!
Browse more of our successes
Find more of our successes and learn about our processes!
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© 2024 KCM tech. All rights reserved.